Shipping & Orders

Q: When should I expect to receive my 1Di order?

Most 1Di orders are shipped within 1–3 business days from our facility in Markham, Ontario. Orders are delivered using trusted courier partners including FedEx, UPS, Purolator, Canpar, and Canada Post. Most toys, games, puzzles, and collectibles arrive within 2–5 business days after shipping.

Q: How much does shipping cost at 1Di?

Shipping across Canada is a flat rate of $9.99. Orders over $35 qualify for FREE shipping, making it easier to shop toys, board games, collectibles, puzzles, and educational products online from 1Di

Q: Can I place an order outside Canada?

At this time, 1Di ships exclusively within Canada. We currently do not offer international shipping outside the country.

Q: How can I track my 1Di order?

You’ll receive an order confirmation email immediately after placing your order, followed by tracking information within 1–2 business days. Customers with a 1Di account can also log in anytime to check their order status and shipment progress.

Support & Returns

Q: What if I have a problem with my 1Di order?

If your order arrives damaged or there’s an issue with your product, contact the 1Di support team at sales@1Di.ca We’re proud of the toys and games we offer and provide replacements or refunds for damaged goods reported within 30 days of purchase.

Q: What if I can’t find my tracking email?

If you can’t find your tracking email, check your spam or promotions folder first. Customers who created an account on 1Di.ca can also log in to view order history, shipment tracking, and account details anytime.

Q: How can I contact 1Di customer support?

For questions about shipping, returns, wholesale inquiries, or product availability, simply email sales@1Di.ca and the 1Di team will be happy to help.

Q: Why shop toys and games from 1Di?

1Di brings together toys, puzzles, board games, collectibles, and educational products from trusted brands in one easy online store. Whether you’re shopping for gifts, family game nights, or collectibles, 1Di makes finding fun products simple and reliable.

Toys, Games & Products

Q: What kind of products does 1Di sell?

1Di offers toys, board games, puzzles, collectibles, educational products, novelty gifts, and family entertainment items for different age groups and interests.

Q: Are 1Di products suitable for different age groups?

Yes. 1Di carries products for kids, families, collectors, hobby enthusiasts, and game lovers. Product descriptions may include recommended age guidelines to help customers choose the right products.

Q: Will sold out products return in stock?

Many popular toys, games, and puzzles are restocked regularly depending on supplier availability. Some limited edition collectibles or seasonal items may not return once sold out.

Q: Does 1Di add new products regularly?

Yes. 1Di continues expanding its collection with new toys, trending games, puzzles, collectibles, and entertainment products throughout the year.

Wholesale & Business Inquiries

Q: I want to sell 1Di brands in my store. How can I get started?

Retailers, toy stores, hobby shops, and gift stores interested in wholesale opportunities can contact sales@1Di.ca to get connected with the 1Di wholesale team.

Q: Does 1Di work with retailers and businesses?

Yes. 1Di partners with retailers and businesses looking to offer toys, games, collectibles, puzzles, and entertainment products to their customers.

Q: How can I contact the 1Di wholesale team?

Businesses interested in wholesale accounts, product inquiries, or retailer partnerships can reach the team directly at sales@1Di.ca.

Q: Does 1Di offer multiple toy and game brands?

Yes. 1Di works with a growing selection of toy, puzzle, collectible, and entertainment brands, giving retailers access to a variety of products through one wholesale source.