Shipping

Q: When should I expect to receive my 1Di Order?

Most orders are shipped within 1-3 business day.  All orders are shipped via best available courier service (FedEx, Purolator, Canpar, UPS, Canada Post), and should take 2 to 5 business days to arrive from our facility in Markham, Ontario, Canada.  

Q: How much do I have to pay for shipping?

Domestic shipping in Canada is $9.99.  While FREE shipping for all orders over $35.

Q: I'm not in the Canada, can I order your brands too?

No! We ONLY ship nationwide across Canada at this time. 

Q: How can I check the status of my order?

You should receive an order confirmation email immediately after placing your order, and another 1-2 business days afterward with tracking information. If there is any issue with your order we'll be sure to let you know right away by email.

Q: What if I can't find the email with the tracking information?

Don't worry, you can check the status of your order here right on the site! If you have made an account with 1Di.ca before, you can select "Log In" at the top of any page and enter your account credentials to view your Account Summary and all your past and present orders. If you have not created an account with us, do so by selecting "Create account" and use the email address you provided when first completing your order. After creating an account, you will be able to view your order summary.

Q: I have another question about my order!

Feel free to send an email to sales@1Di.ca and we'll make sure your order is on the way.

Support

Q: What if I have a problem with my 1Di Order?

We’re proud of our products, and if for any reason you are dissatisfied, get in touch with us so we have an opportunity to make it right. We will provide replacement or refund for all damaged goods within 30 days of purchase.

Q: I LOVE my 1Di Order! You guys rock!

...That’s not exactly a question, but we appreciate it! Spread the word on social media (Facebook, Instagram) and feel free to reach out to us at sales@1Di.ca; we love to hear from our customers!

Q: I have another question you didn't mention.

Drop us a line at sales@1Di.ca and we'll take a swing at it.

Business Inquiries

Q: I want to sell your Brands in my store! How can I do that? 

We would love to count you among our valued retailers! Email sales@1Di.ca to get connected and setup for wholesale account.